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How this startup is helping Southwest customers after the airline's disastrous failure
Written by Sarah James ·
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SUMMARY
- Southwest Airlines canceled over 15,000 flights, and 20% of Tomo members' travel bookings were affected.
- TomoCredit is processing an influx of dispute claims for affected Southwest bookings.
- Affected members are also receiving a $5 Lyft credit from TomoCredit.
A Disastrous Failure
Southwest Airlines recently announced a major failure on their end, resulting in the cancellation of over 15,000 flights. On average, U.S. consumers spend $450 of their holiday budget on travel and plane tickets, making it the top spend item.
Although Southwest has offered refunds and expense reimbursements, TomoCredit, SF based startup, wants to do more, immediately.
A closer look from Tomo's data team shows that 20% of travel bookings were from Southwest Airlines. Tomo has received an abundant amount of disputes for the Southwest flights. As the dispute forms have been coming in, we have been doing our best and trying to go above and beyond for our members. We understand that they are going through a situation at no fault of their own, so we want to help any way we can.
What Tomo Is Doing to Help
We want our members to know that no matter the circumstances, Tomo cares and always has their back!
- Processing dispute claims, while our Customer Support goes above and beyond
- $5 Lyft credit
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